Is Your Practice Thriving or Struggling? | Brilliant Brand Solutions
Patient Experience Tools
Free Self-Score Checklist

Is Your Practice Thriving
or Struggling?

In less than 2 minutes, discover exactly where your patient experience is costing you referrals, reviews, and revenue — and what to do about it.

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92% of patients trust word-of-mouth over ads
37% of quality patients come from referrals
80%+ case acceptance at top practices
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Inside the Checklist

Score Your Practice Across
14 Critical Indicators

Honest answers take less than 2 minutes. The clarity you gain can change the trajectory of your practice.

✓
Thriving Indicators
Documented call & arrival protocols
Team follows them consistently
Team resolves most issues independently
No doctor needed for basic problems
24-hour post-procedure follow-up
Happens automatically, not by memory
We consistently ask for reviews
At the right moment, every time
Case acceptance above 60%
Patients mention our team in reviews
Not just clinical outcomes
Feedback tracked & discussed in huddles
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✗
Struggling Indicators
Greetings vary by who's working
No consistent script or standard
No clear process for unhappy patients
We figure it out case by case
Post-procedure follow-up is inconsistent
Or doesn't happen at all
We rarely ask for reviews
Only when a patient volunteers
Case acceptance under 50%
Reviews focus only on clinical results
Not the overall experience
We blame outside factors for slow growth
Economy, competition, location
See Where You Stand
What's Inside

More Than a Checklist —
A Diagnostic Tool

Built from the same framework used in our full Patient Experience Audits, this checklist shows you exactly where to look first.

📋
14-Point Self-Score

Rate your practice across the exact indicators that separate thriving practices from struggling ones.

🎯
Instant Clarity

Know in 2 minutes which areas of your patient experience are costing you referrals and revenue.

📈
Actionable Next Steps

Each indicator points to a clear fix — not vague advice, but specific protocols you can implement today.

🖨️
Print-Friendly Format

Designed to be shared with your team. Use it in your next morning huddle.

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In 2 Minutes, You’ll Know Exactly
Where Your Practice Is Thriving —
And Where It’s Losing Patients

No fluff. No overwhelm. Just a fast, practical checklist that helps you spot what’s working, what’s costing you trust, and what to fix first.

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